Privacy and Security Policy

Bank al Etihad Privacy and Security Policy

1. Bank al Etihad website is designed to be an interactive website, we aim to communicate frequently with or visitors and to personalize your experience our relation with you as one of our service receivers. Nothing in this website shall be construed as an offer to engage in any contractual transaction nor shall be construed as investment advice from the bank. 
2. Information or opinions provided by us on our website should not be used for investment advice and do not constitute an offer to sell or solicitation of an offer to buy any securities or financial instruments or any advice or recommendation with respect to such securities or other financial instruments. When making a decision about your investments, you should seek the advice of a professional financial adviser.
3. The information that might be requested from you during your visit to our website will be limited to personal information such as name, profession, age and email address…etc.  If you receive a request and/or email requesting your Internet Banking details, credit card details, card User ID, Password or Account Number, please do not respond or click on any link in the email. Bank al Etihad will never send emails that ask for financial and confidential information.
4. In general, you can visit our website without revealing any of your personal information. This is different than sage of our online services that is governed by the policy below.  Bank al Etihad will only use this information for the reason requested and will not disclose it to any third party before your prior approval.
5. Bank al Etihad will take protection measures to keep your personal information confidential and private. Bank al Etihad will update its security measures frequently.
6. We will share your information, if we receive a court request or any other legal request from any official authority after validating the legality of such request as per the Jordanian rules and regulation.
7. We may use cookies to store information, such as your personal preferences when you visit our site. This could include only showing you a popup once in your visit, or the ability to provide you with the needed information in a quick manner.
8. Copyright in the pages, screens, information, and all material in their arrangement, included in the website is owned by or licensed to Bank al Etihad unless otherwise noted. You may not use, alter or otherwise make any changes to any material that you print or download from the website. In particular no one may use a part of the website, or link any other website to this website without Bank al Etihad prior written approval.

Acknowledgment:
You acknowledge by using this website the full acceptance of this policy. If you do not accept this policy in full, you have to stop using the site immediately.

Bank al Etihad Online/ATM Services Privacy and Security Policy

At Bank al Etihad, we take the security and privacy of your accounts very seriously. Protecting your personal privacy is at the core of our business. We will continue to safeguard your information and comply with all regulations and laws related to privacy and will continue to assess new technology for protecting your information. Therefore, we have put together a Privacy Policy that respects and addresses your needs. It also explains what types of information we collect and under what circumstances we may share it.

Collected and sharing applicant Information:

1. The types of personal information we collect and share depend on the product or service you have with us. This information can include name, postal and e-mail address, phone numbers, financial status, credit history, transaction history and payment history. Information collected can also include transaction information such as your account number, date, amount, location of the transaction and any other pertinent information.
2. We obtain information through your transactions, whether through the application submitted to us by you to one of our branches, or through your ATM or online usages. This includes information you provide us on any online application, Internet banking transaction or information you send to us by e-mail.
3. We share your collected information only for the purpose of servicing your account or processing your transactions. This may include our service providers, including data processing companies, insurance companies, ATM and credit cards service providers and other payment processing companies. These service providers have entered into agreements with us and have agreed in writing to keep all of the information provided to them confidential.
4. We will share your information, if we receive a court request or any other legal request from any official authority after validating the legality of such request as per the Jordanian rules and regulation.
5. We will share your information to any other third party upon a written request from you.   

Security measures:

1. Protecting your information, data and files is at our top priority. We maintain strict policies and security controls. We continuously upgrade our security systems and online security features to ensure you are always protected.
2. Our employees would have only permitted access to customer information that they may need to perform their duties and deliver you the service. The Bank has established internal security controls to ensure the protection of your information. We will continue to review and upgrade our internal security controls to safeguard your information.
3. We use multiple levels of security for the usage of our online banking services. Only registered users will have an access to our services.  Passwords and additional security measures are in place to ensure security.
4. We do use cookies to store information, such as your personal preferences when you visit our site. This could include only showing you a popup once in your visit, or the ability to login to some of our other features.
5. It is also important that you understand your role and obligations to ensure the safety of your information when using our on line services, ATMs, and Credit/Debit cards.
   We have provided some additional tips to further help you enjoy a secure online experience.
   For further details on our security tips, please click here.

Your Agreement

1. To the usage of our on line services, ATM services and any other services through the website. We agree to be bound to the Terms and Conditions of our privacy and security policies. 
2. You also agree that you will not use our web sites for any purpose that is unlawful. You understand that posting or transmitting to or from our web sites any virus, spyware, defect or other harmful disruptive component in unlawful and will lead to criminal proceedings.
3. You agree not to undertake any act that would infringe the copyright or other intellectual property rights of another party.
4. You understand that the usages of any link to other websites that might be contained in our website do not fall under our responsibility. You also understand that we are not responsible or liable for the accuracy, reliability, and the timeliness of the content found on these sites.

Governing Law
These Terms and Conditions are governed by the laws of the Hashemite Kingdom of Jordan and these laws apply to the use of our web sites or the content by you, notwithstanding your domicile, residency or physical location.