Make a complaint or suggestion

We care about your experience with us. If you’d like to make a complaint, here’s how you can reach us:

ٍSubmit a complaint here.

You can also submit a complaint to our customer complaints unit through:

• Email: customerscomplaint@bankaletihad.com
• Call us on + (962) 6 560 0444
• Fill out a complaint form and place it in the drop boxes at any of our branches
• Visit us at our headquarters
• Regular post: Regular Mail: Customer Complaints Management Unit – Headquarters – P.O. Box 35104, Postal Code: 11180, Amman – Jordan
• Fax your complaint to + (962) 6 562 4231
• Use the chat feature in our mobile app

We have a unit dedicated to receiving and handling customer complaints. Depending on the type of complaint, we’ll get back to you within 10 to 30 working days from the day we receive it.

If your complaint is about the Personal Data Protection Law and the Regulation on the Rights of the Data Subject (No. 68 of 2025), we’ll get back to you within 10 working days. If you don’t hear from us during that time, you can raise your complaint to the Ministry of Digital Economy and Entrepreneurship, while keeping your right to go to court.

You can check the full guide using by clicking here