Knowledge hub

Debit Cards

Debit Cards

Gain more control of your debit card from your phone!

Want to connect your debit card to multiple accounts? Look no further than our app, where you can now achieve that with a few taps, as well as explore the many other control features available.

How to access your card

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Tap on “Cards” located on the bar at the Top of the main screen
Tap on “Cards” located on the bar at the Top of the main screen
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You will be directed to a screen containing information about your cards and a list of settings you can choose from. Swipe left or right to choose the card you want to manage
You will be directed to a screen containing information about your cards and a list of settings you can choose from. Swipe left or right to choose the card you want to manage

To link your card to more than one account

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Tap on "Linked accounts"
Tap on "Linked accounts"
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You will be directed to the “Linked accounts” screen where a list will appear with the accounts you can link to your card. To link an account tap and check the box next to it.
You will be directed to the “Linked accounts” screen where a list will appear with the accounts you can link to your card. To link an account tap and check the box next to it.

To Replace your card with a new card

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Choose "Replace Card" from the Menu.
You will directly be transferred to the Replace card screen that contains multiple reasons for replacing your card. Choose your reason.
Choose "Replace Card" from the Menu.
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After choosing the reason, tap on the "Continue" button at the bottom of the screen.
You will directly be transferred to the next screen where you will enter the pincode for your new card.
After choosing the reason, tap on the "Continue" button at the bottom of the screen.
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You will get a message at the bottom of the screen asking you to “Enter 4 digits PIN for your ATM card”. Tap on "Got it" to start entering that number.
Your secret identification number is the same as your pincode.
You will get a message at the bottom of the screen asking you to “Enter 4 digits PIN for your ATM card”. Tap on "Got it" to start entering that number.
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Enter the pincode for your new card then tap on the "Continue" button at the bottom of the screen.
You will directly be transferred to the next screen where you will enter the address to which you want the new card delivered.
Enter the pincode for your new card then tap on the "Continue" button at the bottom of the screen.
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Enter the delivery address details then tap on the "Continue" button at the bottom of the screen.
You will directly be transferred to the next screen where you will be asked to agree to the Terms and Conditions of the Card Replacement procedure.
Enter the delivery address details then tap on the "Continue" button at the bottom of the screen.
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Agree on the Terms and Conditions then tap on the "Continue" button at the bottom of the screen.
You will directly be transferred to the next screen where you will be asked to select from your accounts
Agree on the Terms and Conditions then tap on the "Continue" button at the bottom of the screen.
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Choose the account that you want the delivery cost to be deducted from then tap on the "Continue" button at the bottom of the screen
Wait a little bit to be transferred to the next screen to confirm the delivery address and the deductible amount.
Choose the account that you want the delivery cost to be deducted from then tap on the "Continue" button at the bottom of the screen
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Tap on the "Order replacement" button on the bottom of the screen.
After completing that step you have successfully completed the Card Replacement procedure with your new card delivered to you during 3 working days.
Tap on the "Order replacement" button on the bottom of the screen.

To manage your card settings

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Tap on "Card settings"
Tap on "Card settings"
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You will be directed to the “Card settings” screen where you can manage the internet, ATM settings and Contactless payment feature
You will be directed to the “Card settings” screen where you can manage the internet, ATM settings and Contactless payment feature

To monitor your purchases

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Tap on "Spending analysis"
Tap on "Spending analysis"
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You will be directed to the “Spending analysis” screen where you can find statistical data of your monthly transactions, as well as switch between the Category and Merchant options.
You will be directed to the “Spending analysis” screen where you can find statistical data of your monthly transactions, as well as switch between the Category and Merchant options.

To freeze your card

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Tap on "Freeze card"
After your card is frozen the “Unfreeze card” button will appear, which you can tap on to unfreeze your card.
Tap on "Freeze card"

View your transactions

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To quickly view your transactions through your card, keep swiping up and a list of your transaction history will appear.
To quickly view your transactions through your card, keep swiping up and a list of your transaction history will appear.
Published:
11 September 2020
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