We care about your experience with us. If you’d like to make a complaint, here’s how you can reach us:

Make a complaint or suggestion

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customerscomplaint@bankaletihad.com

Email

Call us during working hours (8:30 AM &#8211; 3:00 PM) at +962 6 560 0444

Phone

Chat with us through the live chat feature on our app

Banking app

Complaint boxes

You&#8217;re welcome to visit our headquarters in Shmeisani

Visit us

P.O. Box 35104, Postal Code: 11180, Amman – Jordan
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Mail

You can contact our Customer Complaints Management Unit through:

Reach out

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Other ways to reach us

We aim to resolve complaints within 10 business days. If it takes longer due to the nature of the complaint, it won’t exceed 30 days. If there’s a delay, we’ll let you know and explain why.