Digital Onboarding
21 September 2020
21 September 2020

Open your Bank al Etihad account using your phone!

Dreading the trip to open your bank account? Don’t – because all you need is to download our app and complete a few simple steps!

Our app is available on App Store, Google Play, and the Huawei app gallery, just search for Bank al Etihad!

Start Now!

Create your bank account with Bank al Etihad through the following steps:

1. Download the Bank al Etihad app on your phone

2. Open the app
You will be directed to a welcome screen containing several options.

3. Tap on Become a customer located at the main bar
You will be directed to a screen containing the conditions that must apply for you to be able to open an account.

4. Tap on Continue located at the bottom of the screen
You will be directed to a screen where you can swipe left or right for a glance at the features available on the app.

5. Tap on Get started located at the bottom of the screen
You will be directed to the “Verify your identity” screen which contains a list of steps to complete to create your account.

6. Tap on Continue located at the bottom of the screen
You will be directed to the “Create new account” screen which contains a series of yes and no questions.

7. Answer the questions then tap Continue located at the bottom of the screen
You will be requested to allow the app Camera access permission.

8. Tap on Confirm to continue
You will be directed to the “Scanning the ID” screen where you can scan your ID.

9. Tap on Got it located at the bottom of the screen
A frame will appear in the middle of the screen.

10. Position the front of your ID in the frame
Wait for your ID to be scanned.

11. Tap on Got it located at the bottom of the screen
A frame will appear in the middle of the screen.

12. Position the back of your ID in the frame
Wait for your ID to be scanned, after which you will be directed to the “Taking selfie” screen which contains instructions for taking your selfie.

13. Tap on Got it located at the bottom of the screen
A frame will appear in the middle of the screen.

14. Place your face in the frame and wait for your photo to be taken
Your selfie and ID photo will be compared, after which you will be directed to the “Record selfie video” screen where you can record a selfie video of yourself reading your full name out loud.

15. Tap and hold the white circle at the bottom of the screen while reading your name and release when done
You will be directed to the “Review selfie video” screen where you will be presented with two options.

16. Tap on Submit video to continue or on Re-record video to try again
You will be directed to the “Confirm your details” screen which contains your ID information.

17. Check ID information then tap on Confirm located at the bottom of the screen
You will be directed to the “Create new account” screen where you can enter your email and phone number.

18. Enter your email and phone number then tap on Continue located at the bottom of the screen
You will be directed to the “Select your address” screen where you can either select your location on the map, or enter a new location in the search bar located at the top of the screen.

19. Tap on Use location to select your location on the map, or enter an existing location in the search bar located at the top of the screen
You will proceed to the next step in entering your location data.

20. Enter your location data then tap on Continue located at the bottom of the screen
You will be directed to the “Proof of address” screen where you can upload your proof of address by either taking a picture or uploading one from your phone.

21. Upload your proof of address then tap on Continue located at the bottom of the screen
Skipping this step will generate a message to continue and upload your proof of address at a later time- tap Confirm to continue.

22. Answer a few of questions then tap on Continue located at the bottom of the screen
After answering the questions you will arrive at the Terms and Conditions agreement.

23. Tap on the box next to each field to agree to the Terms and Conditions and activate the Continue button located at the bottom of the screen
Note: All the boxes must be tapped to activate the Continue button
The message “Choose a personal identification number for the ATM card” will appear.

24. Tap on Got it located under photo of the card
You will be directed to the “Enter a pin” screen where you can enter the pin code for your ATM card.

25. Enter your PIN then tap on Continue
You will be directed to the “Card delivery options” screen which contains options to specify the address where you want to collect your card.

26. Review the address you want your card delivered to enter a new address then tap Continue
You will be directed to the “Create new account” screen where you can enter your username and password for the app.

27. Enter your username and password then tap on Continue located at the bottom of the screen
You will be directed to a verification screen where you can enter the verification code sent to you through text message.

28. Enter your verification code then tap on Validate located at the bottom of the screen
The message “Hold tight we’re working on it” will appear for a couple of minutes until your account is successfully opened.

You will be contacted by the courier company to coordinate the delivery of your card.

Sign up now without fees

Manage your money anywhere, with secure mobile banking. Simply enter your mobile number and we’ll text you a download link so you can get it from the app store.

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