Help center

21 September 2020
21 September 2020

Find the answer to all your questions on our app!

Our team is always there to answer any questions you may have immediately. At every hour of every day, our help center is ready and at your service.

Start now!

You can head over to the Help center by tapping on Help located at the bar at the bottom of the main screen
You will be directed to the “Help” screen where the following options will appear:

1. To search through the FAQs: type your question into the search bar located at the top of the screen then select the appropriate result
2. To contact our customer service (chat): Tap on Chat located at the bottom left of the screen
3. To contact our customer service (call): Tap on Call located at the bottom right of the screen

Report a transaction error!

1. Select the transaction you want to report
You will be directed to the “Transaction” screen.
2. Scroll down and tap on Something wrong?
You will be directed to a screen where you can enter your complaint then tap on Submit ticket. You can also tab on Contact support to go to the “Help” screen.

Sign up now without fees

Manage your money anywhere, with secure mobile banking. Simply enter your mobile number and we’ll text you a download link so you can get it from the app store.

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