Help center

Find the answer to all your questions on our app!

Our team is always there to answer any questions you may have immediately. At every hour of every day, our help center is ready and at your service.

Start now!

1/4You can head over to the Help center by tapping on Help located at the bar at the bottom of the main screen

You will be directed to the “Help” screen where the following options will appear:
2/4To search through the FAQs:

type your question into the search bar located at the top of the screen then select the appropriate result
3/4To contact our customer service (chat)

Tap on Chat located at the bottom left of the screen
4/4To contact our customer service (call)

Tap on Call located at the bottom right of the screen

Report a transaction error!

1/2Select the transaction you want to report

You will be directed to the “Transaction” screen.
2/2Scroll down and tap on Something wrong?

You will be directed to a screen where you can enter your complaint then tap on Submit ticket. You can also tab on Contact support to go to the “Help” screen.

Sign up now without fees

Manage your money anywhere, with secure mobile banking. Simply enter your mobile number and we’ll text you a download link so you can get it from the app store.

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