Make a complaint or suggestion

We care about your experience with us. If you’d like to make a complaint, here’s how you can reach us:

ٍSubmit a complaint here.

You can also submit a complaint to our customer complaints unit through:

  • Email:
  • Call us on + (962) 6 560 0444
  • Fill out a complaint form and place it in the drop boxes at any of our branches
  • Visit us at our headquarters
  • Regular post: Regular Mail: Customer Complaints Management Unit – Headquarters – P.O. Box 35104, Postal Code: 11180, Amman – Jordan
  • Fax your complaint to + (962) 6 562 4231
  • Use the chat feature in our mobile app

We have a unit designated to receive and handle customer complaints. Depending on the complaint, we will get back to you anywhere between 10-30 working days from the day we receive your complaint.

You can check the full guide using by clicking here