Make a complaint or suggestion

We care about your experience with us. If you’d like to make a complaint, here’s how you can reach us:

• Call us through our toll-free number 080022240
• Email us customerscomplaint@bankaletihad.com
• Fill out a complaint form and place it in the drop boxes at any of our branches 
• Chat with us on our mobile app! Download now

We’re committed to you and we have a dedicated team to hear you out; they’ll get back to you within 10 working days of receiving your complaint.

You can also get in touch with the Central Bank of Jordan through the following channels:

• Main Center:

Phone: + (962) 6 4630 3016

Fax.: + (962) 6 4638 8896

Email: info@cbj.gov.jo

• Irbid Branch:

Phone: + (962) 2 7245 0012

Fax.: + (962) 2 7245 0062

• Aqaba Branch:

Phone: + (962) 3 2013 5263

Fax.: + (962) 3 2013 5283