A stronger bank ready to serve you
The merger between Bank al Etihad and INVESTBANK is the start of a new chapter that will bring you a better banking experience, higher value, more innovation, and enhanced services. Systems integration is expected to be completed in Q2 2026.
FAQsOne bank with more to offer you
Through this merger, we're building a leading financial institution with stronger capital, greater stability, and enhanced capabilities.
● Wider reach
A larger network of branches and ATMs across Jordan.
● Enhanced digital experience
More innovative and easy to use digital services.
● Broader product range
A wider selection of innovative products to meet all your financial needs.
Message from our new leadership
"This merger is an important step toward building a stronger banking ecosystem. By combining our capabilities and expertise, we can better serve our customers and the communities we operate in."
Muntaser Dawwas
Chief Executive Officer
What does this mean for you?
Our services continue as usual and your transition will be completely smooth.
● Full service continuity
For now, continue banking with your current bank as usual. Nothing changes today.
● Your accounts and cards will continue to work normally
All cards, accounts, loans, digital channels, and daily transactions will stay active without any interruptions.
● Smooth and gradual transition
We're working to ensure a seamless transition, with gradual enhancements designed to give you the best experience.
● Future improvements
You’ll be informed in advance of any updates, ensuring that every step of the merger brings added value to you.
New customers
Starting January 1, 2026, accounts for new INVESTBANK customers will be opened directly on Bank al Etihad platforms. This helps ensure a smooth experience, avoids the need to transfer accounts later on, and allows customers to benefit from unified services that combine the strengths of both banks.
FAQsWho does this apply to?
This applies to all new customers whose accounts are opened through INVESTBANK channels, except Prime customers. Prime customers’ accounts will continue to be opened on the INVESTBANK platform until further notice.
Do I need to take any action?
No action is needed. If you want to open a new account and you're not an existing customer, your account will be opened directly on Bank al Etihad platforms, regardless of the channel used.
When will this start?
This will be implemented for new customers starting January 1, 2026.
How will the account be opened?
The account will be opened through Bank al Etihad’s digital system, with support provided through INVESTBANK branches and sales teams. Customers will be guided by employees throughout the process.
What products will I be able to access?
You'll have access to Bank al Etihad’s products, which have been updated to include the benefits of INVESTBANK’s products, in line with market best practices.
Will I be subject to new terms and conditions?
Yes. New customers will be subject to Bank al Etihad’s terms and conditions. These will be clearly shared during the account opening process.
How will my data be handled?
Customer data will be handled securely and in compliance with regulatory and data protection requirements throughout the transition period.
Will service levels be affected?
No. The integration and new account opening process has been designed to ensure service continuity with minimal disruption.
Have a question?
We're here to answer all your questions and make sure you have peace of mind throughout this transition.
Didn't find an answer here? Download the full FAQ guide.
FAQsLet's have a quick chat!
We're always here for you. Choose the support option that works best for you.
Contact usThis merger is subject to approval from the relevant authorities.