Sustainability and Responsible Banking
At Bank al Etihad, we’re changing the way people experience banking and money management. Banks of the future need to holistically align with a greener and more sustainable tomorrow.
Sustainability is at the heart of our business, we work with people and the planet in mind through our commitment to sustainable finance, financial literacy initiatives, diversity, equity, and inclusion policies, and supporting entrepreneurs and SMEs.
Becoming Jordan’s leading digital bank means looking after the planet as well as the people we serve. We’re just starting our sustainability journey, and we know there’s a lot to be done, but we’ve already made meaningful changes. We’re proud of our commitment to building a more inclusive, low-carbon, and environmentally sustainable economy.
We recognise that we have the power to make a real difference in the lives of people for the better. This is both a privilege and a responsibility that provides us with purpose. We hold ourselves accountable for the impact we have on the environment and society and our work starts with understanding the world around us, the change we can lead, and the future we can shape together.
Sustainability report
Read more about our 2021 initiatives and performance here.
Read more about our 2022 initiatives and performance here
Read more about our 2023 initiatives and performance here
Read more about our 2024 initiatives and performance here
Climate Reports:
Read more about our 2024 Climate performance here
Sustainable Finance Framework
Explore our Sustainable Finance Framework here
Report environmental or social concerns
We always aim for our work to have a positive impact on people and the environment. If you have a comment, complaint, or suggestion about our activities, we’d love to hear it.
Share your feedback
You can also contact our Sustainability and ESG Unit through
- Email: sustainability@bankaletihad.com
- Phone: +962 6 5600444
- Visit: Bank al Etihad headquarters, Amman – Shmeisani
- Mail: Sustainability and ESG Unit, P.O. Box 35104, Postal Code 11180, Amman – Jordan
We’ll review your feedback within 15 business days and get back to you within 60 days at the latest.
Why your feedback matters
Your feedback helps us prevent harm, meet the highest environmental and social standards, and address challenges effectively
